Booking Terms and Conditions
Here you’ll find the appropriate T&C’s for your booking.
Bookings made directly with us
Please note: These Terms and Conditions do not apply to TripAdvisor/Flipkey bookings. Terms and Conditions for these can be found below
General
Rental is on a self-catering basis. Minimum lengths of stay apply. Prices shown include all local taxes, electricity and cleaning.
Occupancy
Studio Loza is suitable for up to 4 people
Guests with mobility problems, heavy luggage or young children
On foot, Studio Loza is accessed by a gentle climb involving no steps, however there is a flight of steps from the garden to the apartment itself. If you are unable to carry your own luggage for the short walk to the apartment, we may be able to arrange assistance (at an extra charge). Please contact us for details.
The Studio Loza terrace is surrounded by rails, but the top of the steps is ungated, so toddlers or young children should be supervised at all times.
Payment policy
A 20% deposit is payable in advance on all bookings and reservations only become confirmed when your deposit has been received.
If we have not received your deposit within two weeks of your booking we reserve the right to cancel the reservation, however we will make every attempt to contact you before we take such a step.
The balance of your payment will need to be paid on arrival, in cash. We cannot accept credit or debit card payments for such balance payments as we have no facilities in Split for this.
Cancellation policy
Your payment is fully refundable up until 6 weeks before your arrival at the apartment. After that time a 20% handling fee will be deducted, although you may use your deposit towards changed occupancy dates.
Bookings made through third parties
Please note that these Terms and Conditions apply only to bookings made through third parties such as TripAdvisor, Flipkey, Holiday Lettings etc.
General
Rental is on a self-catering basis. Minimum lengths of stay apply. Prices shown include all local taxes, electricity and cleaning.
Occupancy
Studio Loza is suitable for up to 3 people
Guests with mobility problems, heavy luggage or young children
On foot, Studio Loza is accessed by a gentle climb involving no steps, however there is a flight of steps from the garden to the apartment itself. If you are unable to carry your own luggage for the short walk to the apartment, we may be able to arrange assistance (at an extra charge). Please contact us for details.
The Studio Loza terrace is surrounded by rails, but the top of the steps is ungated, so toddlers or young children should be supervised at all times.
Payment policy
The booking is payable in advance by credit/debit card, excluding extras such as airport pick-up which is payable locally in cash.
Cancellation policy
Guests will receive a 50% refund of their paid rental costs if they cancel at least four weeks before the start of their reservation.